A thousand reviews vanished overnight. Can we get them back?

> WHAT WE WALKED INTO

A cleaning-category partner’s flagship woke up lighter: its displayed review count had dropped overnight from more than 7,800 to about ~6,500, with the star rating unchanged at 4.5. About 1,300 reviews were not showing. The rating is what moves click-through, and it had not moved. The count is what a shopper sees when deciding whether this is the safe choice, and on a flagship that trades on being the safe choice, a thousand missing reviews is a smaller product than the one you built.

> THE MOMENT · THE NIGHT AND THE MORNING, AS LOGGED

> STEP 01

Caught the drop

The partner flagged it at ten that night, and the count was verified against the live page and the tracker before midnight. Nothing on Amazon announces a change like this; someone has to be looking.

> STEP 02

Wrote the case that night

A Seller Support case was written before midnight, scoped to the ASIN and the exact counts, because a case that makes Amazon interpret anything is a case that waits.

> STEP 03

Restored by 9:20am

The count was back above 7,800, the full number, at the 9:20am Pacific check the next morning.

> STEP 04

Cause not stated

Amazon restored the count without saying why it fell. Counts move when variations merge or split and when Amazon runs review sweeps; a next-morning restore with no removal notice looks like a display issue. We would like to tell you we saved it. The count came back fast enough that the case gets no credit, and what we can show you is the log: the drop, the check, the case written, and the count back by 9:20am.

> THE NUMBERS, DRAWN FROM THIS FILE ONLY

> WHAT CHANGED · FLIP IT YOURSELF